Review: Tervis White Daisy Water Bottle

UPDATE:

I stand corrected!
The TERVIS water bottle IS leakproof.
....but.

YOU MUST PUT THE CAP ON A CERTAIN WAY.
Line the side of the lid with the fliptop part, up with the side of the cup body that has the NUMBERS on it (XXml, etc).

Turn the lid CLOCKWISE until the fliptop tab is exactly OPPOSITE the side of the cup with the numbers on it.

NOW the bottle should be totally waterproof.

HOWEVER - if you don't put the lid on PRECISELY this way....
the video on the bottom is exactly what will happen.

THE CUP IS ONLY LEAKPROOF IF YOU PUT THE LID ON THIS WAY.

I will leave my review up regardless because for what I paid for this bottle - as great as it is now that I FINALLY know how to put the lid on 'properly' - it is unnecessarily weird that the cap has to be put on so specifically in order to be leakproof.
I literally have bottles from Victoria's Secret PINK which don't leak, and are just twist-on-however-you-feel-like, and I toss these in my gymbag and tote all the time.  Still never had an accident with them.  So even though the Tervis bottles DO work, purchase at your own risk.

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A NOTE BEFORE YOU READ:

I hardly ever give such negative reviews on a product but not only does this not do what I was told it would, I also had a very bad experience with customer service in the store.

I have the 16oz. Sunflower tumbler with lid, that I'd actually bought last winter!

It's wonderful, doesn't sweat or fog up whether I put hot or cold drinks inside.

This is just a lid (like a thermos w/ a coffee-cup style cover) so it's obviously

not meant to be thrown around or be leakproof.

But I had absolutely no complaints with the lidded tumbler.  I've dropped it,

rolled it, forgotten to clean it out for a while (oops) and it's pristine!

LEFT: White Daisies water bottle

RIGHT: Sunflower tumbler, 16oz

A week ago I went to the Tervis shop in Seaport Village (in Downtown SD for any locals!),

which is the same place I got my Sunflower tumbler last winter. 

I've been looking for a good leakproof waterbottle w/ a flip lid for when I'm at work or driving.

Tervis' water bottles are supposed to be good for both hot and cold drinks, as well as leakproof and unbreakable (the first and last points go for ALL their tumblers btw!)

I picked up a very pretty design called White Daisies!

I was severely disappointed however because this bottle leaked like CRAZY! 

The video below is of the 2nd bottle the store exchanged for my first one, and this one was even worse than the first one. :C

That's HOT TEA in that bottle by the way, imagine that spilling in your lap or in your backpack or purse with your phone/laptop/etc.

Overall I'm very disappointed with the Tervis water bottle design.

RATING: 0 STARS

Among the issues with the bottle include:

1. Leaking (where the bottle is advertised as leakproof)
2. The rubber gasket ring around the inside of the 2nd bottle's lid appeared to have *shrunk* after being in contact with hot water...which is what I would have been putting in it for tea, or washing it in.
3. It's incredibly tricky to put the lid on.  It's just a twist lid but I was reading online and I was also told in store that there's only two ways to put it on correctly?

I can't even comment on whether the bottle fulfills its functionality because I 

was too afraid to keep water or other drinks in it for too long, lest it leak and get my things wet

and/or messy.  I do assume that the bottle body itself performs just as well as

my sunflower tumbler in terms of holding hot/cold water and not perspiring or fogging.

Other issues I had:

1. I brought the bottle into the store and told them I had issues with it leaking water.  The employee filled the bottle and demonstrated to me to prove to me that it wasn't leaking  and to test it herself - because she commented constantly that "it wasn't leaking" and that "there were only two ways to close the bottle" so I must've been closing it "wrong".  ...I found that extremely rude.  This is essentially a $25 high-quality water bottle, and I'm not lying about it leaking.  I want to keep this bottle if I can but I don't feel it's worth so much if it doesn't do what it's advertised to. 
• **THIS IS WHY I HAVE THE VIDEO.  I am really really disappointed that I have to have some kind of visible proof to show the employee because I honestly don't think they believed me.  That is just - horrible customer service.
2. I was offered a refund but only after repeatedly explaining that it HAD in fact leaked while I was using it - it actually turned upside down in my bag and I noticed damp spots.  I had my receipt out and I really wasn't looking for an exchange when I went in there, I was planning to return it and purchase a bottle at Macy's (my mother got her Tervis WB there and it doesn't leak *at all*).  
3. I asked for a new lid initially, which I was given, but I didn't appreciate the attitude and the visible looks that the lady helping me was giving her coworker.
4. I came back after the new lid started leaking in the shopping bag that I put it in.... this time the lady was much more friendly and just gave me a new bottle right off the shelf.  

I honestly wish I HAD gotten the refund because now I have to make a special trip, 

just to return the bottle.  Overall the water bottle and my experience going back

rate negative stars, if anything.  I do want to comment though that the day I went in to buy the 

bottle initially, I had really great help from the woman working there that day (different person).

She offered to order the bottle pattern I wanted because it wasn't in stock until later the week,

and she also offered to give me a call and let me know when it came in.

Long story short - if you purchase a WB at this Tervis store, ask if you can have them test it out.

And be firm when you come back if you have the intent of returning it.